faq
Frequently asked
Do you only serve events in Oxfordshire?
We are willing to travel further; the travel cost will reflect the distance each way.
Do you charge for delivery?
To keep our products competitively priced we charge a reasonable fee for delivery and collection. This cost is 60p per mile and is charged for a return journey. For example if your venue is 10 miles from OX1, the total mileage is 20 miles – 20x 0.60= £12.00.
What kind of events do you supply to?
Weddings, parties, bridal showers, baby showers, christenings, exhibitions, corporate events, photoshoots and more.
Can flower walls be moved from one place to another?
To move a flower wall a substantial distance or through a doorway, the wall would need to be broken down and reinstalled. We don’t recommend this option, as it’s not ideal for us to be working in front of your guests. If you need to move the wall to one side slightly at any point on the day, you will need prior permission so we can assess the safety of doing so. The best option is to choose the place where it’ll get the most use and keep it there.
When should I book?
We recommend you secure your date as soon as possible.
How do we book?
If the products you would like to book are available on your date, please send across your email address with full request details and we’ll send you an email confirming order details for you to check before sending across deposit to hold required date. A booking is not secured until a deposit has been received in full.
A £30.00 non-refundable deposit is required to secure your booking and the remaining balance can be paid on the day before we set up!
What is the damage deposit?
The damage deposit is required around one week before or on the day of the event and secures our structures against unauthorised movement, damage, missing flowers, vandalism and theft.
On the Day
On the Day
Do you set up on the day?
All backdrops include professional installation and breakdown at your venue in your preferred location. Due to health and safety and maintaining the integrity of our products we respectfully ask that clients and venue staff do not attempt to move or breakdown the backdrops once in situ. We will ensure your venue is aware of this before the day, we also ask that you mention this too. Movement of any of our structures in our absence could risk the refund of your damage deposit.
When will my damage deposit be refunded?
We know weddings are an expensive time, so we aim to refund your damage deposit on the next working day. However, at busy times it can be upto 3 working days after the event.
Can you help with finding a suitable venue for the event?
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What is your cancellation and refund policy?
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What time do you set up and breakdown?
We can liaise directly with your venue to get in as early as possible to start the set up process. Your venue will also determine if we need to breakdown all décor immediately after the event or the following morning. If your venue requires same day collection, our latest collection time is 11pm.
How do you ensure that the event runs smoothly and on schedule?
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How do you handle guest list management and invitations?
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